Comparative Analysis of User Satisfaction Levels of Threads and X Applications Using the PIECES Method
(1) Universitas Muslim Indonesia
(2) Faculty of Computer Science, Universitas Muslim Indonesia
(3) Faculty of Computer Science, Universitas Muslim Indonesia
(*) Corresponding Author
Abstrak
Technology and information systems are high-speed in their application in helping community activities in the digital era. People's desire to access the Internet has increased to provide opportunities for companies to provide technology services, namely the Internet. One of the latest platforms to gain popularity among young users is Threads, which Instagram launched. X is an online social networking and microblogging service that allows users to send and receive text-based messages or posts. To determine whether Threads and X can be used to the best of their ability to access information, an analysis of the performance of the applications was conducted. This study uses the PIECES method to determine user satisfaction with the Threads and X applications. This research uses the PIECES analysis method, which consists of several assessment indicators (Performance, Information and Data, Economics, Control, Security, Efficiency, and Service) by distributing questionnaires to active users of Threads and X from various regions to get 1002 respondents. The results of this study show that Threads receives an average score of 3.61, indicating that users are satisfied, while X gets an average score of 4.37, indicating that users are satisfied. So, the results of this study show that the average level of satisfaction of X users is more significant than Threads. This shows that X's average level of user satisfaction is superior to that of Threads.
Kata Kunci
Teks Lengkap:
PDF (English)Referensi
[1] N. M. B. Aditya and J. N. U. Jaya, “Penerapan Metode PIECES Framework Pada Tingkat Kepuasan Sistem Informasi Layanan Aplikasi Myindihome,” J. Sist. Komput. Dan Inform., vol. 3, no. 3, p. 325, 2022, doi: 10.30865/json.v3i3.3964.
[2] L. N. Tannia and M. Monika, “Intensitas Penggunaan Media Sosial dan Prokrastinasi Akademik pada Mahasiswa Saat sistem Pembelajaran Jarak Jauh,” Edukatif J. Ilmu Pendidik., vol. 4, no. 4, pp. 5203–5212, 2022, doi: 10.31004/edukatif.v4i4.3135.
[3] N. Samrin and M. N. Akbar, “Analisis Sentimen Komentar Pengguna Aplikasi Threads Pada Google Play Store Menggunakan Algoritma Multinomial Naïve Bayes,” Artif. Intell. DATA Sci., vol. 3, no. 2, pp. 1–9, 2023.
[4] S. S. Salim and J. Mayary, “Analisis Sentimen Pengguna Twitter Terhadap Dompet Elektronik Dengan Metode Lexicon Based Dan K – Nearest Neighbor,” J. Ilm. Inform. Komput., vol. 25, no. 1, pp. 1–17, 2020, doi: 10.35760/ik.2020.v25i1.2411.
[5] N. A. Artaningsih, N. Utami, “Analisis Kepuasaan Pengguna Sistem Informasi Menggunakan Metode Pieces Framework (Studi Kasus Startup Panak.Id),” J. Inform. Teknol. dan Sains, vol. 5, no. 1, pp. 191–201, 2023, doi: 10.51401/jinteks.v5i1.2274.
[6] M. M. Maria, E. Y. Putra, P. S. Informasi, and U. Klabat, “Analisis Perbandingan Terhadap Keputusan Pemilihan Penggunaan Aplikasi Shopee Dan Tiktok Shop,” pp. 267–271, 2023.
[7] P. L. Lokapitasari Belluano, I. Indrawati, H. Harlinda, F. A. . Tuasamu, and D. Lantara, “Analisis Tingkat Kepuasan Pengguna Sistem Informasi Perpustakaan Menggunakan Pieces Framework,” Ilk. J. Ilm., vol. 11, no. 2, pp. 118–128, 2019, doi: 10.33096/ilkom.v11i2.398.118-128
[8] D. P. Harianto, J. N. U. Jaya, and D. Darmansyah, “Analisis Tingkat Kepuasan Pengguna Whatsapp Sebagai Media Berbagi Informasi Menggunakan Metode Pieces Framework,” J. Inf. Syst. Res., vol. 3, no. 3, pp. 306–313, 2022, doi: 10.47065/josh.v3i3.1547.
[9] F. Nugraha, D. A. Rahayu, and I. Bastian, “Analisis Tingkat Kepuasan Pengguna Aplikasi Mytelkomsel Menggunakan Evaluasi Heuristik dan Metode Pieces (Studi Kasus : Mahasiswa Kampus Karawaci Universitas Gunadarma),” J. Teknol. Inf. dan Ilmu Komput., vol. 9, no. 3, p. 463, 2022, doi: 10.25126/jtiik.2022924403.
[10] H. D. Permana, A. A. Hapsari, D. Nugraha, and A. Jaenul, “Evaluasi Kinerja Sistem Aplikasi E-commerce Shopee menggunakan Metode PIECES Framework,” J. ICT Inf. Commun. Technol., vol. 20, no. 2, pp. 202–209, 2021, doi: 10.36054/jict-ikmi.v20i2.358.
[11] Z. Hanifi, F. Wahyudi, N. Ratnasari, and U. M. Jannah, “Analisis Website Pondok Pesantren An-Nur 2 Al-Murtadlo menggunakan Metode PIECES,” J. Sist. Inf. dan Inform., vol. 2, no. 1, pp. 8–15, 2023, doi: 10.33379/jusifor.v2i1.1656.
[12] I. Handayani and Y. U. Hafidzah, “Analisis User Experience Pada Aplikasi Threads Menggunakan Metode User Experience Questionnaire (UEQ),” J. Ilm. Tek., vol. 3, pp. 19–27, 2024, doi: 10.32409/jikstik.21.4.3108
[13] M. A. Rana, G. Sorger, D. A. Cox, G. D. Dangas, and F. Forouzandeh, "Twitter (X) in Medicine: Friend or Foe to the Field of Interventional Cardiology?," J. Soc. Cardiovasc. Angiogr. Interv., vol. 2, no. 6, pp. 1–5, 2023, doi: 10.1016/j.jscai.2023.101136.
[14] K. N. V. S. Sri Durga and M. S. C.l Sophia, "An SPSS Analysis of the Effects of Online and Offline Classes on Students," Contemp. English Lang. Lit. Robot. Millenn., vol. 2, no. 2, pp. 1–9, 2023, doi: 10.46632/cellrm/2/2/1.
[15] S. N. Zahra and P. E. P. Utomo, “Visualisasi Data Penjualan Barang Retail di Seluruh Dunia Menggunakan Tableau,” J. Nas. Ilmu Komput., vol. 4, no. 3, pp. 12–21, 2023, doi: 10.47747/jurnalnik.v4i3.1217.
Artikel Statistik
PDF (English) telah dilihat : 0 kali
Refbacks
- Saat ini tidak ada refbacks.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
 | Alamat Redaksi : Departemen Sistem Informasi, Fakultas Teknologi Informasi Universitas Andalas Kampus Limau Manis, Padang 25163, Sumatera Barat email: teknosi@fti.unand.ac.id |
Jumlah Pengunjung :
This work by JSI-Unand and licensed under a CC BY-SA 4.0 International License.