Dampak Dan Faktor Kesuksesan Penerapan Enterprise Resource Planning Terhadap Kinerja Organisasi: Sistematic Literature Review

Muhammad Nur Hendra Alvianto(1*), Nabiel Putra Adam(2), Ilham Akbar Sodik(3), Eko Sediyono(4), Aris Puji Widodo(5)
(1) Program Studi Magister Sistem Informasi, Universitas Diponegoro
(2) Program Studi Magister Sistem Informasi, Universitas Diponegoro
(3) Program Studi Magister Sistem Informasi, Universitas Diponegoro
(4) Program Studi Magister Sistem Informasi, Universitas Kristen Satya Wacana
(5) Program Studi Magister Sistem Informasi, Universitas Diponegoro
(*) Corresponding Author



Abstrak


Perkembangan teknologi informasi yang semakin pesat saat ini mendorong organisasi atau perusahaan untuk melakukan investasi dan penerapan teknologi informasi. Salah satu investasi atau penerapan pada bidang teknologi informasi yaitu penerapan Enterprise Resource Planning (ERP). penerapan ERP dilakukan untuk membantu organisasi atau perusahaan dalam mencapai tujuan bisnisnya. Namun, penerapan ERP pada organisasi atau perusahaan tidaklah mudah dan memiliki dampak yang harus dihadapi oleh organisasi apabila mengalami kegagalan dalam implementasi ERP. pada penelitian ini dilakukan untuk mengetahui faktor – faktor yang menentukan kesuksesan atau kegagalan dalam menerapkan ERP pada organisasi atau perusahaan. Selain itu, pada penelitian ini juga dilakukan untuk mengetahui dampak yang terjadi dari kegagalan atau keberhasilan dalam menerapkan ERP pada organisasi atau perusahaan.  Penelitian ini dilakukan dengan mengkaji literatur yang terdapat pada penelitian mengenai penerapan ERP pada organisasi atau perusahaan. Berdasarkan kajian literatur yang dilakukan pada penelitian ini mendapatkan faktor – faktor yang banyak diperhatikan oleh peneliti sebelumnya dalam menerapkan ERP yaitu user training, top management support dan vendor support yang akan mempengaruhi keberhasilan atau kegagalan dalam menerapkan ERP. keberhasilan dan kegagalan pada penerapan ERP juga berdampak pada kinerja organisasi. Keberhasilan penerapan ERP berdampak pada kinerja organisasi yang meningkat dari sebelum adanya penerapan ERP. Peningkatan kinerja tidak hanya pada organisasi, melainkan berdampak juga pada kinerja karyawan yang bekerja. Selain dampak dari keberhasilan penerapan ERP, Penerapan ERP juga dapat mengalami kegagalan. Kegagalan pada penerapan ERP yaitu organisasi atau perusahaan dapat mengalami kerugian pada investasi di bidang teknologi informasi.

Kata Kunci


Enterprise Resource Planning, Impact ERP Implementation, Effect ERP Implementation, Success Factor ERP Implementation


Teks Lengkap:

PDF


Referensi


[1] P. Hofmann, “ERP is dead, long live ERP,” IEEE Internet Comput., vol. 12, no. 4, pp. 84–88, 2008, doi: 10.1109/MIC.2008.78.

[2] T. Q. Ferbia, “Analisis Penggunaan Sistem ERP untuk Transformasi Proses Bisnis Studi Kasus: Supermarket Bangunan dan Furniture,” JUTIM (Jurnal Tek. Inform. Musirawas), vol. 3, no. 2, pp. 74–82, 2018, doi: 10.32767/jutim.v3i2.313.

[3] A. N. Izzati and N. F. Najwa, “Pengaruh Stakeholder Perspective Dalam Penerapan ERP: A Sistematic Literature Review,” J. Teknol. Inf. dan Ilmu Komput., vol. 5, no. 1, p. 41, 2018, doi: 10.25126/jtiik.201851540.

[4] N. Nawaz and K. Channakeshavalu, “The Impact of Enterprise Resource Planning (ERP) Sistems Implementation on Business Performance,” SSRN Electron. J., no. June, pp. 30–47, 2020, doi: 10.2139/ssrn.3525298.

[5] H. Zhang and H. Zheng, “An Empirical Study on the Impact of ERP Implementation on the Performance of Listed Companies,” J. Phys. Conf. Ser., vol. 1213, no. 5, 2019, doi: 10.1088/1742-6596/1213/5/052103.

[6] A. Andrianto, “Impact of Enterprise Resource Planning (ERP) implementation on user performance: Studies at University of Jember,” J. Phys. Conf. Ser., vol. 1211, no. 1, 2018, doi: 10.1088/1742-6596/1211/1/012040.

[7] M. Nawawi, “Dampak Implementasi Erp Terhadap Kapabilitas Organisasi Dan Kinerja Perusahaan,” J. Ris. Akunt. Terpadu, vol. 11, no. 2, pp. 238–253, 2018, doi: 10.35448/jrat.v11i2.4263.

[8] L. Liesnaningsih, F. Fandhilah, and D. Kasoni, “Analisis Dampak Implementasi Sistem Enterprise Recource Planning Terhadap Kinerja Pengguna pada PT.Baiksan Indonesia,” J. Inov. Inform., vol. 5, no. 1, pp. 55–63, 2020, doi: 10.51170/jii.v5i1.34.

[9] Rudi, D. Arisandy, and Salsalina, “Pengaruh penerapan Enterprise Resource Planning ( ERP ) terhadap peningkatan produktivitas bisnis perusahaan ( Studi kasus : PT . XYZ ),” Jikom J. Inform. dan Komput., vol. 7, no. 2, pp. 57–65, 2017.

[10] M. H. Diponegoro, S. S. Kusumawardani, and I. Hidayah, “Tinjauan Pustaka Sistematis : Implementasi Metode Deep Learning pada Prediksi Kinerja Murid ( Implementation of Deep Learning Methods in Predicting Student Performance : A Sistematic Literature Review ),” J. Nas. Tek. Elektro dan Tek. Inf., vol. 10, no. 2, pp. 131–138, 2021, [Online]. Available: https://journal.ugm.ac.id/v3/JNTETI/article/view/1417.

[11] M. M. Nkasu, “Investigation of the Effects of Critical Success Faktors on Enterprise Resource Planning (ERP) Sistems Implementation in the United Arab Emirates,” Smart Intell. Comput. Appl., pp. 611–623, 2019.

[12] T. Saleh and M. Thoumy, “The impact of ERP sistems on organizational performance: In Lebanese wholesale engineering companies,” 2018 7th Int. Conf. Ind. Technol. Manag. ICITM 2018, vol. 2018-Janua, pp. 198–204, 2018, doi: 10.1109/ICITM.2018.8333946.

[13] S. Aboabdo, A. Aldhoiena, and H. Al-Amrib, “Implementing Enterprise Resource Planning ERP Sistem in a Large Construction Company in KSA,” Procedia Comput. Sci., vol. 164, pp. 463–470, 2019, doi: 10.1016/j.procs.2019.12.207.

[14] M. Nikitovic and V. Strahonja, “The analysis of CSFs in stages of ERP implementation - Case study in small and medium-sized (SME) companies in Croatia,” 2016 39th Int. Conv. Inf. Commun. Technol. Electron. Microelectron. MIPRO 2016 - Proc., pp. 1494–1499, 2016, doi: 10.1109/MIPRO.2016.7522375.

[15] P. D. Deshmukh, G. T. Thampi, and V. R. Kalamkar, “Investigation of quality benefits of ERP implementation in Indian SMEs,” Procedia Comput. Sci., vol. 49, no. 1, pp. 220–228, 2015, doi: 10.1016/j.procs.2015.04.247.

[16] M. Ağaoğlu, E. S. Yurtkoru, and A. K. Ekmekçi, “The Effect of ERP Implementation CSFs on Business Performance: An Empirical Study on Users’ Perception,” Procedia - Soc. Behav. Sci., vol. 210, pp. 35–42, 2015, doi: 10.1016/j.sbspro.2015.11.326.

[17] M. I. Nofal and Z. M. Yusof, “Critical success faktors enhancing enterprise resource planning sistems implementation in Jordanian SMEs,” Proc. - 5th Int. Conf. Electr. Eng. Informatics Bridg. Knowl. between Acad. Ind. Community, ICEEI 2015, pp. 98–103, 2015, doi: 10.1109/ICEEI.2015.7352477.

[18] H. A. Eka Widjaja et al., “Analysis Measurement of Implementation Enterprise Resource Planning on Human Resource Management in University XYZ,” 6th Int. Conf. Comput. Eng. Des. ICCED 2020, 2020, doi: 10.1109/ICCED51276.2020.9415764.

[19] E. Abu-Shehab, R. Abu-Shehab, and M. Khairallah, “Critical Success Faktors for ERP Implementation: The Case of Jordan,” Int. Arab J. e-Technology, vol. 4, no. 1, pp. 1–7, 2015.

[20] C. E. T. Wanko, J. R. K. Kamdjoug, and S. F. Wamba, “Study of a Successful ERP Implementation Using an Extended Information Sistems Success Model in Cameroon Universities: Case of CUCA Chris,” World Conf. Inf. Syst. Technol., vol. 19, pp. 460–472, 2019, doi: 10.1007/978-3-030-16181-1.

[21] R. A. Wijaya, P. Widyaningrum, B. Prasetyo, and R. Satria, “Analyzing of implementation enterprise budgeting sistem using SAP BPC: Case study on a financial government institution,” 2018 Int. Conf. Adv. Comput. Sci. Inf. Syst. ICACSIS 2018, no. 2007, pp. 475–480, 2019, doi: 10.1109/ICACSIS.2018.8618253.

[22] A. D. Putri, M. Lubis, and A. H. Azizah, “Analysis of critical success faktors (CSF) in enterprise resource planning (ERP) implementation using extended technology acceptance model (TAM) at trading and distribution company,” 2020 4th Int. Conf. Electr. Telecommun. Comput. Eng. ELTICOM 2020 - Proc., pp. 129–135, 2020, doi: 10.1109/ELTICOM50775.2020.9230527.

[23] J. S. Suroso, R. B. Budhijana, and R. I. Delfiani, “The Effect of Successful Enterprise Resource Planning (ERP) Sistems on Employee Performance,” 2018 Int. Conf. Orange Technol. ICOT 2018, pp. 1–6, 2018, doi: 10.1109/ICOT.2018.8705850.

[24] J. Kembaren and D. Budiastuti, “Role of Mobility Strategy in moderating the effect of ERP performance to operational performance: (Study in Indonesian palm oil plantation industries),” Proc. 2016 Int. Conf. Inf. Manag. Technol. ICIMTech 2016, no. November, pp. 200–204, 2017, doi: 10.1109/ICIMTech.2016.7930329.

[25] A. A. L. Jafari and S. S. K. Nair, “ERP Implementation in the Oil and Gas Sektor: A Case Study in Sultanate of Oman,” 2018 7th Int. Conf. Reliab. Infocom Technol. Optim. Trends Futur. Dir. ICRITO 2018, vol. 7, pp. 848–854, 2018, doi: 10.1109/ICRITO.2018.8748779.

[26] S. Aini, M. Lubis, R. W. Witjaksono, and A. Hanifatul Azizah, “Analysis of Critical Success Faktors on ERP Implementation in PT. Toyota Astra Motor Using Extended Information Sistem Success Model,” Mecn. 2020 - Int. Conf. Mech. Electron. Comput. Ind. Technol., pp. 370–375, 2020, doi: 10.1109/MECnIT48290.2020.9166653.

[27] S. J. Prasetyo, M. Lubis, R. W. Witjaksono, and A. H. Azizah, “Critical Failure Faktors in Enterprise Resource Planning (ERP) Implementation: Case Study of PT.Toyota Astra Motor Indonesia,” Proc. 2019 4th Int. Conf. Informatics Comput. ICIC 2019, 2019, doi: 10.1109/ICIC47613.2019.8985720.

[28] N. Hasanah, W. W. Winarno, and A. Amborowati, “Analisis Keberhasilan Implementasi Enterprise Resource Planning di PT Indonesia Power,” J. PPKM III, vol. 10, no. 1, pp. 249–257, 2016.

[29] D. Fernandez, Z. Zainol, and H. Ahmad, “The impacts of ERP sistems on public sektor organizations,” Procedia Comput. Sci., vol. 111, pp. 31–36, 2017, doi: 10.1016/j.procs.2017.06.006.

[30] D. Appelbaum, A. Kogan, M. Vasarhelyi, and Z. Yan, “Impact of business analytics and enterprise sistems on managerial accounting,” Int. J. Account. Inf. Syst., vol. 25, no. March, pp. 29–44, 2017, doi: 10.1016/j.accinf.2017.03.003.

[31] S. Dezdar, “ERP Implementation Projects in Asian Countries,” Int. J. Inf. Technol. Proj. Manag., vol. 8, no. 3, pp. 52–68, 2017, doi: 10.4018/ijitpm.2017070104.

[32] M. Taghipour, M. Shabrang, H. H. Machiani, and N. Shamami, “Assessment and Analysis of Risk Associated with the Implementation of Enterprise Resource Planning (ERP) Project Using FMEA Technique The Impact of ICT on Knowledge Sharing Obstacles in Knowledge Management Process (Including Case-Study) View project Asse,” Int. Technol. Sci., vol. 3, no. 2, pp. 2617–4596, 2020, doi: 10.31058/j.mana.2020.32002.

[33] N. Obwegeser, P. Danielsen, K. S. Hansen, M. A. Helt, and L. H. Nielsen, “Selection and training of super-users for ERP implementation projects,” J. Inf. Technol. Case Appl. Res., vol. 21, no. 2, pp. 74–89, 2019, doi: 10.1080/15228053.2019.1631606.

[34] L. Tata, “Critical success faktors in ERP implementation in Indian manufacturing enterprises : an exploratory analysis Shree Ranjan * and Vijay Kumar Jha Pralay Pal,” Int. J. Bus. Inf. Syst., vol. 28, no. 4, pp. 404–424, 2018.

[35] M. O. Malik and N. Khan, “Analysis of ERP implementation to develop a strategy for its success in developing countries,” Prod. Plan. Control, vol. 0, no. 0, pp. 1–16, 2020, doi: 10.1080/09537287.2020.1784481.

[36] A. Jiwasiddi and B. Mondong, “Analysing ERP implementation critical success faktors for SME: A study of sap one implementation in Jakarta,” Pertanika J. Soc. Sci. Humanit., vol. 26, no. T, pp. 139–146, 2018.

[37] Z. Shao, Y. Feng, and Q. Hu, “Effectiveness of top management support in enterprise sistems success: A contingency perspective of fit between leadership style and sistem life-cycle,” Eur. J. Inf. Syst., vol. 25, no. 2, pp. 131–153, 2016, doi: 10.1057/ejis.2015.6.

[38] J. C. Lee, Y. C. Shiue, and C. Y. Chen, “Examining the impacts of organizational culture and top management support of knowledge sharing on the success of software process improvement,” Comput. Human Behav., vol. 54, pp. 462–474, 2016, doi: 10.1016/j.chb.2015.08.030.

[39] S. Chaveesuk and S. Hongsuwan, “A Structural Equation Model of ERP Implementation Success in Thailand,” Rev. Integr. Bus. Econ. Res., vol. 6, no. 3, pp. 194–204, 2017.

[40] N. S. A. Suhaimi, A. Nawawi, and A. S. A. P. Salin, “Determinants and problems of successful ERP implementations - Malaysian experience,” Int. J. Adv. Oper. Manag., vol. 9, no. 3, pp. 207–223, 2017, doi: 10.1504/IJAOM.2017.088252.

[41] P. Garg and R. Khurana, “Applying structural equation model to study the critical risks in ERP implementation in Indian retail,” Benchmarking, vol. 24, no. 1, pp. 143–162, 2017, doi: 10.1108/BIJ-12-2015-0122.

[42] M. Ali and L. Miller, “ERP sistem implementation in large enterprises – a sistematic literature review,” J. Enterp. Inf. Manag., vol. 30, no. 4, pp. 666–692, 2017, doi: 10.1108/JEIM-07-2014-0071.

[43] L. F. Motiwalla and J. Thompson, Enterprise Sistem For Management. Pearson Education, Inc., Upper Saddle River, New Jersey, 2009.

[44] A. Noudoostbeni, N. M. Yasin, and H. S. Jenatabadi, “To investigate the sucess and failure faktors of ERP implementation within malaysian small and medium enterprises,” Proc. - 2009 Int. Conf. Inf. Manag. Eng. ICIME 2009, pp. 157–160, 2009, doi: https://doi.org/10.1109/ICIME.2009.66.


Artikel Statistik

Abstrak telah dilihat : 225 kali
PDF telah dilihat : 107 kali

Refbacks



Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

Alamat Redaksi :
Jurusan Sistem Informasi, Fakultas Teknologi Informasi
Universitas Andalas
Kampus Limau Manis, Padang 25163, Sumatera Barat

email: teknosi@fti.unand.ac.id

  Jumlah Pengunjung :

 

Creative Commons License
This work by JSI-Unand and licensed under a CC BY-SA 4.0 International License.