PARDEDE, Eva Theresia; TANIA , Ken Ditha; AFRINA , Mira. Knowledge Discovery: Analisis Sentimen dan Emosi WhatsApp Business dengan Machine learning dan Deep Learning. Jurnal Nasional Teknologi dan Sistem Informasi, [S. l.], v. 11, n. 3, p. 310–318, 2026. DOI: 10.25077/TEKNOSI.v11i3.2025.310-318. Disponível em: https://teknosi.fti.unand.ac.id/index.php/teknosi/article/view/3791. Acesso em: 3 jan. 2026.